Exchange and Returned

Exchange and Returned

Defective products

All our products are subject to warranty against manufacture defect in accordance with the manufacture policy of warranty. You must inform us by email within 3 days from receiving the product and we will arrange the return of the item from our side and send you an email with instruction how to return the item. The shipping of the item will be free of charge and we will ship you a replacement. You must send back the item same way as you received in original packing unused. If the replacement is not available in stock then we will reimburse you for the same amount paid.

Exchange of product

We provide plenty information about each product including size chart, so make sure you are choosing the right item and the right size. It is also your responsibility to make sure the product is suitable for your needs.

You may return or exchange an item during 14 days from the day of receiving it, and you will be responsible for the cost of shipping. Items returned to us must be in perfect, re-saleable condition in its original intact packaging, not defaced by stickers or marks.

We can assist you in the return process to take advantage of our low shipping rates. You need to send us an email and we will arrange the return shipping and provide you with the price for approval.

Wrong Product

If goods supplied by us were incorrectly supplied please notify us immediately and a full credit will be given upon receipt of the items providing they are still in saleable condition.

Shipping & Rates

We’ll give you professional, courteous, and prompt service. Your order will be shipped in a timely manner, error-free, every time. We ship locally and to all countries around the world. All our deliveries are express 3 to 5 days. Orders are not processed over the weekend and standard deliveries are on business days. Certain oversize products are not eligible for international delivery as it will be very expensive.

For your convenience, we have provided several methods of shipping with different courier. Once you choose the country and enter your address, you will be provided with available options and prices for you to choose from. we will ship in accordance with the delivery option you’ve selected. Estimated delivery charge will display in your shopping cart. Then we’ll email you a confirmation. Change of courier is not possible once the order is confirmed. Delivery maybe effected by extreme circumstances – Tornado, hurricane…ETC

Payment Options

We provide several payment options for your Convenience. Your information and security is very important for us. Our payment methods are PCI DSS compliance (Payment Card Industry Data Security Standard) and secured by SSL (Secured Socket Layer).

Credit term is only available for companies and wholesale upon approval. You can also arrange payment by method not included in our payment option with prior approval. Send us an email to arrange it.

Cash on delivery is only available for: Jordan, GCC countries, Egypt and Lebanon. There is minimum charge for cash on delivery of $8.00 for the first $100.00 of purchase and $4.00 for each additional $100.00 up to $500.00

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